Kenya High Commission
 in Botswana

Service Standard - October 2014

Service Charter

Article Index


It is with great pleasure that I present to you the Kenya High Commission in Botswana Service Charter.

Through this Charter we remain committed to offer high quality, reliable professional services characterized by accountability, timeliness, accuracy and attention to detail in order to meet the expectations of our clients.

We emphasize the necessity of service excellence and reiterate our resolve that the customer comes first. This Charter tells you about the range and level of services that you can expect to receive from us. It outlines our services commitments to you and how you can help us provide you with quality services.

Your feedback is highly valued because we use it as an indicator of our performance against our service standards. The feedback can be in the form of a compliment, complaint and suggestion on how you felt as you engaged with us through any of our service delivery channels.


H.E. Amb. Jean W. Kimani

High Commissioner